Warranty T&C’s
Averge Technologies imports the highest quality products with various warranty options on our inverters and batteries. However, it must be noted that Lead Acid ( AGM & Gel ) batteries are not suitable for frequent, long, and deep discharges as currently experienced with Load Shedding. Lead Acid Batteries require 48-72 hours of uninterrupted charging after each discharge. Load Shedding does not make this possible leading to loss of capacity and premature end of life.
This phenomenon is beyond the control of Averge Technologies; this applies to almost every manufacturer of Lead Acid Batteries. Warranties provided by Averge Technologies are by the Terms and Conditions stipulated by the Manufacturer. Unfortunately, under the Load Shedding Conditions, Averge Technologies cannot comply with the warranty Terms & Conditions and cannot offer any warranty on Lead-acid batteries, be they AGM or Gel. If the grid returns to Normal operating conditions with occasional Load Shedding or outages that allow for 48-72 hours charging, Averge Technologies will reinstate the warranty.
Should you require any further details in this regard or for Technical advice in selecting the correct product for the application please do not hesitate to contact us.
Returns Policy:
No cash refunds will be given, account credit only. Return Authorisation number will be required prior to return. Please contact sales@averge.co.za to initiate the return process. Goods must be returned with the original invoice or delivery note and original packaging, not used and in re-sell condition. Any cut to measure or special order items which have been customized to customer order will not be accepted for refund, exchange or account credit.
Correct supplied and invoiced goods will only be accepted for return within 10 working days of purchase and will be subjected to a 15% handling fee.
We reserve the right to send goods for technical evaluation prior to repair, refunding or exchanging the goods.